Shipping policy

Shipping Policy

Scent Opulence

Effective Date: January 4, 2026

At Scent Opulence, we take great care in preparing and shipping each order to ensure your fragrance arrives securely and in pristine condition. Please review our shipping policy prior to placing an order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.

  • Processing times may be extended during peak periods, promotions, or holidays.

  • Orders may not be modified or canceled once processing has begun.

2. Shipping Methods & Carriers

Scent Opulence ships via reputable, trackable carriers. Shipping methods and rates are calculated at checkout based on destination and order size.

  • All shipments include tracking information

  • Signature confirmation may be required for high-value orders

  • Shipping rates are non-refundable once an order has shipped

3. Domestic Shipping

We currently ship within the United States.

  • Estimated delivery times vary by location and carrier

  • Delivery timeframes are estimates only and not guaranteed

  • Scent Opulence is not responsible for delays caused by the carrier, weather, or unforeseen circumstances

4. International Shipping (If Applicable)

If international shipping is offered:

  • Customers are responsible for all customs duties, taxes, and import fees

  • Delivery times vary by destination and customs clearance

  • Scent Opulence is not responsible for delays, refusals, or seizures by customs authorities

  • International orders are final sale unless otherwise required by law

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

  • Orders shipped to incorrectly provided addresses are not eligible for replacement or refund

  • Address changes must be requested immediately after placing an order and are not guaranteed once processing begins

6. Lost, Stolen, or Damaged Packages

  • Scent Opulence is not responsible for packages marked as delivered by the carrier

  • Lost or stolen packages after delivery are the responsibility of the customer

  • If your order arrives damaged, you must notify us within 48 hours of delivery with clear photos of the item and packaging

Claims submitted outside this timeframe may not be honored.

7. Refused or Undeliverable Shipments

  • Packages returned due to refusal, failed delivery attempts, or incorrect addresses may be subject to restocking and reshipping fees

  • Original shipping charges are non-refundable

8. Risk of Loss

Risk of loss and title for purchased items pass to the customer upon delivery to the shipping carrier.

9. Contact Information

For shipping-related inquiries, please contact:
Scent Opulence – Customer Support
info@scentopulence.com