Refund policy

Return & Refund Policy

At Scent Opulence, we take pride in offering authentic, luxury fragrances curated with the highest standards of quality and care. Due to the nature of fragrance products and hygiene considerations, we maintain a strict return and refund policy.

1. Return Eligibility & Pre-Approval Requirement

All returns are accepted by pre-approval only.

  • Customers must contact Scent Opulence Customer Support and obtain written authorization before sending any item back.

  • Unauthorized returns will not be accepted and will be returned to the sender at the customer’s expense.

2. Condition of Returned Items

To be eligible for a return, the item must meet all of the following conditions:

  • The product must be unused, unopened, and untampered with

  • The item must remain fully sealed in its original packaging

  • Original boxes, seals, cellophane wrap, labels, and any protective packaging must be intact

  • Any item showing signs of opening, use, damage, or tampering will be automatically rejected

For hygiene, safety, and authenticity reasons, opened or tested fragrances are not eligible for return under any circumstances.

3. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Opened, used, or unsealed fragrances

  • Clearance, promotional, or discounted items (unless otherwise stated)

  • Gift cards

  • Items marked “Final Sale”

4. Return Timeframe

If approved, returns must be shipped back within the timeframe specified in the return authorization. Items received outside the approved window may be denied.

5. Refund Process

  • Once the return is received and inspected, approved refunds will be issued to the original form of payment

  • Refunds are processed excluding original shipping costs

  • Please allow 5–10 business days for refunds to reflect, depending on your financial institution

6. Shipping Responsibility

  • Customers are responsible for return shipping costs unless the return is due to an error on our part

  • Scent Opulence is not responsible for lost or damaged return shipments; customers are strongly encouraged to use a trackable shipping method

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery, including clear photos of the product and packaging. Claims submitted outside this window may not be honored.

Contact

For return pre-approval or questions regarding this policy, please contact:
Customer Support – info@scentopulence.com